Shipping policy

‼️ Shipment Tracking

Please note that once your order has been shipped, tracking information from the delivery company may take up to three business days to update. This delay occurs while the shipment is being processed and integrated into the carrier’s distribution network. If you would like to monitor your order before it enters the delivery company’s system, you may use the provided tracking code at the following link:

http://106.55.8.166:8082/en/trackIndex.htm

Shipping Policy

This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order, you agree to the shipping terms described below, together with our Terms of Service.

Order Processing

All orders are subject to a processing period of up to 20 business days before shipment. Processing includes order verification, handling, quality checks, and preparation for dispatch. During peak periods, processing times may be slightly longer.
Shipping Methods
We offer International shipping. Available delivery options, pricing, and estimated transit times will be shown before you complete your purchase. Shipping begins only after the order processing phase is completed. Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery Times

Estimated delivery time worldwide is 7–14 business days after shipment. Delivery estimates are provided for guidance only and are not guaranteed. Delays can occur due to weather, carrier issues, holidays, customs processing, or other circumstances outside our control.

Shipping Rates

Shipping fees are calculated in real time at checkout based on your delivery address, order details, and shipping method. All shipments are DDP (Delivered Duty Paid), which means applicable duties, taxes, customs fees, and similar charges are included at checkout unless stated otherwise.

Shipping Coverage

We ship worldwide and do not exclude any regions.

Pre-Orders and Custom Products

Pre-orders and custom products may require longer lead times. Any extended processing or delivery times for these items will be stated on the relevant product page.

Address Accuracy

Please make sure your shipping address is complete and accurate before submitting your order. We are not responsible for delays, losses, or additional costs caused by incorrect or incomplete address details. If a parcel is returned due to an address issue, reshipping fees may apply.

Lost or Delayed Parcels

If tracking shows that a parcel has been delivered but you have not received it, please check the delivery location and any household or building mail areas first. If the issue remains unresolved, contact us so we can help investigate with the carrier. While we will assist where possible, carrier delays and losses are handled according to the carrier’s own investigation process.

Failed Deliveries and Returns

If a parcel cannot be delivered and is returned to us, any reshipment may require an additional shipping fee. If a refund is approved for a returned order, original shipping charges may not be refundable unless required by law or explicitly stated otherwise in our return policy.

Contact

If you have questions about shipping, tracking, or delivery, please contact our support team through the contact details provided on our website.