Shipping policy

Shipments pause during Chinese public holidays.

Official 2026 dates: 1–3 Jan · 15–23 Feb (Chinese New Year) · 4–6 Apr · 1–5 May · 19–21 Jun · 25–27 Sep · 1–7 Oct. These pauses sit on top of our usual up-to-20-business-day fulfillment window.

This Shipping Policy details our processing times, delivery expectations, and terms for all orders placed on our website.

Order Processing & Fulfillment

All products are individually made to order.

  • Processing Time: Up to 20 business days before dispatch (excluding Chinese public holidays listed above, during which manufacturing and outbound shipping are paused).
  • Processing includes order verification, individual manufacturing, quality assurance inspection, and packaging for international transport.

Delivery Times & Transit

We ship worldwide. International delivery times are estimated as follows:

  • Transit Time: 7 to 10 business days after dispatch from our facility.
  • Total Estimated Turnaround: Up to 20 business days (Processing) + 7 to 10 business days (Transit).

Note: Delivery estimates are provided for guidance and are not guaranteed. Customs checks, local postal delays, severe weather events, or Chinese public holidays may affect processing and transit times.

Shipping Rates & DDP (Delivered Duty Paid)

  • Shipping fees are calculated in real time at checkout based on your delivery address and order details.
  • All shipments are sent DDP (Delivered Duty Paid). Applicable duties, taxes, and customs fees are calculated and collected at checkout, ensuring no unexpected customs charges upon delivery.

Address Accuracy & Order Changes

Please double-check your delivery address before completing checkout.

  • Orders are processed immediately into production. Modifications to shipping addresses after an order is placed are not guaranteed and are made strictly on a case-by-case basis where operationally possible before fulfillment.
  • We are not responsible for delivery failures resulting from incorrect or incomplete shipping addresses provided by the customer. Reshipment fees for returned packages will apply.

Lost or Delayed Parcels

If tracking indicates your package was delivered but you have not received it, please check with household members, building reception, or local delivery drop-offs. If unresolved, contact us so we can initiate a formal trace with the shipping carrier.

Contact

For order tracking, delivery updates, or shipping inquiries, please contact us.