Shipping policy

Shipping Policy

This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order, you agree to the shipping terms described below, together with our Terms of Service.

Order Processing
During peak periods, processing times may be slightly longer.

Shipping Methods
We offer Express International shipping. Available delivery options, pricing, and estimated transit times will be shown before you complete your purchase. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Delivery Times
Estimated delivery time worldwide is 7–14 business days. Delivery estimates are provided for guidance only and are not guaranteed. Delays can occur due to weather, carrier issues, holidays, customs processing, or other circumstances outside our control.

Shipping Rates
Shipping fees are calculated in real time at checkout based on your delivery address, order details, and shipping method. All shipments are DDP (Delivered Duty Paid), which means applicable duties, taxes, customs fees, and similar charges are included at checkout unless stated otherwise.

Shipping Coverage
We ship worldwide and do not exclude any regions.

Pre-Orders and Custom Products
Pre-orders and custom products may require longer lead times. Any extended processing or delivery times for these items will be stated on the relevant product page.

Address Accuracy
Please make sure your shipping address is complete and accurate before submitting your order. We are not responsible for delays, losses, or additional costs caused by incorrect or incomplete address details. If a parcel is returned due to an address issue, reshipping fees may apply.

Lost or Delayed Parcels
If tracking shows that a parcel has been delivered but you have not received it, please check the delivery location and any household or building mail areas first. If the issue remains unresolved, contact us so we can help investigate with the carrier. While we will assist where possible, carrier delays and losses are handled according to the carrier’s own investigation process.

Failed Deliveries and Returns
If a parcel cannot be delivered and is returned to us, any reshipment may require an additional shipping fee. If a refund is approved for a returned order, original shipping charges may not be refundable unless required by law or explicitly stated otherwise in our return policy.

Contact
If you have questions about shipping, tracking, or delivery, please contact our support team through the contact details provided on our website.